[vc_row][vc_column][vc_column_text]We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How do you ship packages?”]Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.[/vc_toggle][vc_toggle title=”Do you ship worldwide?”]Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.[/vc_toggle][vc_toggle title=”What about customs?”]We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.[/vc_toggle][vc_toggle title=”How long does shipping take?”]Shipping time varies by location. These are our estimates:
Location * Estimated Shipping Time
United States: 10-20 Business days
Canada, Europe: 10-20 Business days
Australia, New Zealand: 10-30 Business days
Mexico, Central America, South America: 15-30 Business days
*This doesn’t include our 2-5 day processing time.[/vc_toggle][vc_toggle title=”Do you provide tracking information?”]Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.[/vc_toggle][vc_toggle title=”My tracking says “no information available at the moment”.”]For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.[/vc_toggle][vc_toggle title=”Will my items be sent in one package?”]
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
[/vc_toggle][vc_toggle title=”I have more questions!”]We’d love to hear it! Drop us an email and we’ll get back to you as soon as we can![/vc_toggle][/vc_column][/vc_row]